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FAQ

  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here
  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here
  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here
  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here
  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here
  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here
  • Is Remmie FDA approved?
    Remmie is a FDA Class 1 “registered” medical device and complies with FDA regulatory requirements
  • Can I use Remmie on newborns?
    Remmie should not be used on children under 2. Newborns and infants under 2 have delicate anatomy and untrained users should not inspect without professional supervision.
  • How do I connect to telemedicine?
    There are two ways to connect to telemedicine: 1. Through built-in telemedicine service in the Remmie App. By selecting “Talk to a doctor”, you will be directed to connect to one of our telemedicine service partners. You can choose between a pay-as-you-go plan or a monthly subscription. You will not be charged by Remmie and can change your plan any time. You’ll receive a rebate to cover 50% of the first visit or 100% of the first month of a monthly subscription upon activation. You’ll be able to upload symptoms collected with the Remmie monitor and share them prior to video consultations. 2. For iOS users, you can use Zoom for real-time visualization in a video consultation with a health care provider. Healthcare providers who use Zoom to provide medical care or to discuss patient data are required to use the HIPAA compliant version of Zoom. You should be given a meeting ID and password with which you could join a session. Please refer to Remmie’s user manual for instructions.
  • I have a question. How do I reach customer service?
    Please send all customer inquiries to remmie@remmiehealth.com or call (805) 338-8724 to leave a message. A customer service representative will return your email or call within 24 hours.
  • How much is Remmie?
    Remmie is priced at $149 including the monitor and rebate for telemedicine visit.
  • Enter your answer here

Tips for usage

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  • Small kids can get scary for ear checking. We suggest you hold the small kids stable or have someone to stabilize the kid while using our product.

  • Small kids are curious and tend to turn their heads to look at your phone screen. Therefore, please be careful not to hurt the ear. Ask your child to tell you if it hurts so you can take the otoscope out right away.

  • Move your otoscope gently at different angles so that you can see the ear canal walls and the eardrum. Never push the specula tips into the ear canal. Always go slow and stop at any sign of increased pain. You will find video resources and user manuals on support to understand and better use our device. 

  • Before you connect with Remmie Otoscope, we recommend you to 1) go to your Wi-Fi Settings and Forget the home/office wifi Network which your phone automatically connects with 2) go to your screen Auto-Lock Settings and set Auto-Lock to Never (for iOS device). Your default wifi connection can interfere with the Otoscope wifi signal and result in a discontinuous live stream. The auto-lock setting will also stop the connection between the Otoscope and your phone. To temporarily disable these two functions will help better usage of the Otoscope live stream function.

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